Privacy Policy
At Miova, we are committed to protecting and respecting your privacy, and to being transparent about how we store and process it, whether you are a direct participant in one of our programmes, place based interventions or part of Miova’s wider network.
The following sets out our obligations and your rights concerning your data, to ensure that we are fully compliant with General Data Protection Regulations (https://publications.europa.eu/en/publication-detail/-/publication/3e485e15-11bd-11e6-ba9a-01aa75ed71a1/language-en), along with other relevant legislation, including the Data Protection Act.
This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to ken.masser@miova.co.uk or by post to Miova Ltd. Brighton House, Millar Barn Lane, Waterfoot, Rossendale, BB4 7AU.
How do we collect information from you?
We obtain information about you when you use our website, for example when you contact us about products and services or if you register to receive our newsletter, or when you contact us via phone, email or in person when we may keep your contact details. We may also collect your data if you participate on one of cohort-based programmes, participate on a Miova run in place programme, participate in a programme facilitated by a Miova contractor or associate, attend a Miova organised or facilitated event or register as a contractor or staff member with the Miova.
We may also use your email address if you represent a public body, 3rd sector or commercial organisation and your information is publicly available. If your information is shared with us by a third party for research insight or evaluation purposes on a particular project, we may store your information.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, contact telephone number and information regarding what pages are accessed and when. If you represent a public body, 3rd sector or commercial organisation, your role within this organisation may also be recorded.
How is your information used?
We may use your information to:
Carry out our obligations arising from any contract entered into by you and us;
Seek your views or comments on the services we provide;
Notify you of changes to our products or services;
To inform individuals of the latest Miova news, events and activities;
To answer any queries you have personally raised with Miova;
To provide information about events which you have expressed an interest in attending, and any related preparation and follow-up from these events i.e. sending out resources in advance for use on the day, and write-ups and resources from the event afterwards.
To keep you informed of programme developments and actions necessary to the work you are engaged in with Miova;
For attendance on trips abroad with Miova, to ensure that any issue that arises can be dealt with effectively and quickly by the relevant authority;
For internal records relating to participation on multiple Miova;
For our legitimate interest, meaning reasonable use within the scope of your original interaction with the Miova.
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity. If you request that we delete your personal data Miova will make reasonable attempts to delete all instances of the information in their entirety.
We may use first and third party Cookies and other tracking technologies to manage our Sites and our services and collect analytics about how you use them. Please refer to our cookie policy for more details regarding our use of cookies.
Who has access to your information?
Your personal data will be treated as strictly confidential and will not be sold, leased or shared with third parties for any purpose unless we have your permission or we are required to do so by law or legal process.
What are your rights?
With regards to the personal information Miova holds, you have the right to ask us to stop contacting you and remove your consent at any point.
Under GDPR, your rights as an individual include:
The right to be informed
The right to access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
You have the right to be informed at any point what Miova is using your information for, how this is being processed and for what purpose.
You have the right to ask for access to the data we hold about you, as well as the right to ask for data to be corrected or updated.
Please help us keep our records up to date by letting us know when your contact details change, this can be done by emailing ken.masser@miova.co.uk
You have the right to ask Miova to erase the data we hold about you at any point, or to ask us to stop processing the data without removing it completely. You also maintain the right to object to the processing of your personal information.
You have the right to ask for your information to be given to you in a machine readable format free of charge.
Miova is legally obligated to process any request within 72 hours.
Please note that any material change or erasure of the personal information we hold about you may limit your ability to take part in Miova programmes or activity in the future.
Should you wish to exercise any of the above rights, please provide as information detailing your initial interaction as well as the information provided and emailing ken.masser@miova.co.uk
We may request that you confirm your identity before releasing any of the personal information held.
How you can access your information?
You have the right to ask for a copy of the information Miova holds about you by contacting us at ken.masser@miova.co.uk. We may charge an administration fee for information requests to cover our costs in providing you with details of the information we hold about you.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy, e.g. data will only be transfer to the US if the recipient has signed up to the Privacy Shield Framework.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Disputing the use of your data
If for any reason you are unhappy with the use of your data by Miova in carrying out its activities, you can contact us.
If following this you are still unhappy with the use of your data you have the right to raise it with the Information Commissioners Office, who can be contacted at https://ico.org.uk/.
